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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debra norman

February 5, 2026

5  out of  5
rating by Debra norman
"Elli Thomas was an absolute lifesaver! She was so friendly and made everything feel effortless. I’d been searching for a solution for an entire week, but she managed to get me exactly what I needed in less than an hour. I can't thank her enough!"
We responded:
"Debra, you are a rock star for leaving a 5 star review about life insurance! This is focus of ours and I am so appreciative of you pointing out Elli's help! This keeps us in the #1 position of life insurance providers and agencies."
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Allan Pena

February 4, 2026

5  out of  5
rating by Allan Pena
"I inquired about a quote for my auto insurance and Elli was prompt, courteous and professional. I also appreciated the fact that she stayed after hours to accommodate my work schedule. You’re the real MVP for that! Thanks again, Elli. I would definitely recommend you to anyone I know shopping for insurance."
We responded:
"Appreciate the 5 star review on Elli and our agency! I am pleased to see she was able to help you with auto insurance! Adding this review helps us maintain the #1 auto insurance position in Ohio!"
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Dale Soltis

January 26, 2026

5  out of  5
rating by Dale Soltis
"I had the pleasure of Elli Thomas assisting me with purchasing insurance for my new boat. She took her time and explained the process. She answered all of my questions. Elli was very people friendly and completed the task in a timely fashion. She was very professional. We have always dealt with State Farm and the commercials are correct… “Like a good neighbor, State Farm is there!” 🙂"
We responded:
"Thank you Dale for the kind words on Elli. I am pleased to read how well she took care of you. Congratulations on the new boat! Having a 5 star review for boat insurance helps keep us the #1 agency in Ohio!"
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Arizona Phillips

January 16, 2026

5  out of  5
rating by Arizona Phillips
"Started my new auto policy with Elli Thomas over email and then phone, who was very responsive and easy to work with. She made the process very easy and quick! She answered all of my questions and explained everything clearly and concise. Would recommend!"
We responded:
"Thank you Arizona for the 5 star review! I am glad we were able to get you a "great price" and help you secure auto insurance! Elli is awesome which is reflective of your review."
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Andrew McAnalley

January 14, 2026

5  out of  5
rating by Andrew McAnalley
"Elli was very helpful, transparent, and polite. I highly recommend reaching out for any insurance needs. My auto insurance is half the rate it used to be with State Farm!"
We responded:
"I am pleased to hear Elli was able to take care of your auto insurance needs! This review keeps up at the top of people's minds when they think of an auto insurance agency! We appreciate your business."
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Rosie Chapman

January 13, 2026

5  out of  5
rating by Rosie Chapman
"Elli Thomas was so incredibly helpful and kind. She was efficient and fast. More importantly she saved me over $100 a month! I would suggest her and State Farm to anybody!"
We responded:
"Thank you Rosie for the great review! I am so pleased we were able to protect you AND save you money! Elli is awesome and I appreciate you recognizing her. This review is what keep us the #1 agency in Ohio for auto insurance and life insurance!"
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Tammy Riggs

January 8, 2026

5  out of  5
rating by Tammy Riggs
"If I could give my insurance agent, Mr. John McCaw, I worked with more than 5 stars, I certainly would! Being with American Family/Connect (Costco insurance) for my auto insurance since 2019, I was not looking to move insurance companies until I realized how much my insurance went up with them over the last year for no reason. It's not like I got points or tickets. So I dreadfully started looking into quotes from other companies. Still dreading and reluctant to answer the phone when these companies would call, I waited in hopes they would just email me. That's when I received an email from Mr. John McCaw with State Farm insurance. He was absolutely AMAZING to work with and made this entire process so simple! He had everything already prepared and presented it to me beautifully! The process was very easy, and because of that, I had my new policy within minutes! On top of this, I am paying way less for MORE coverage, adding on a rental coverage and an additional driver on my 2020 Lexus RX350 - full coverage! I couldnt wait to get off of work to call American/Connect to cancel my policy! Mr. McCaw was super helpful, made the entire process easy and go seamless! I never enjoy working with insurance companies, but he is someone who I could work with all day, every day! Thank you, John! You truly are the best!!!!"
We responded:
"Hello Tammy, this is the best review I have seen in a long time! John does a great job and truly cares about helping people. This review contributes to us being the #1 auto insurance and renter's insurance agency in Ohio! Thank you so much!"
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Marie Brammer

December 31, 2025

5  out of  5
rating by Marie Brammer
"Absolutely amazing service!!! Came in to see what he could do for me.... and ended up switching.... due to the friendly way that i was treated....to say that John McCaw is relatable is an understatement!! !! And saved me almost $100 a month... with MORE coverage than my other provider!¡ highly recommend"
We responded:
"Thank you Marie for the great review of John and our insurance agency! I am so pleased to see we were able to help with your auto insurance. This review keeps us the #1 auto insurance agency in the Summit county area! Happy New Year!"
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DN M

December 9, 2025

5  out of  5
rating by DN M
"Thank you to Elli of State Farm..very easy to work with & understood our needs. Elli is professional & very efficient in helping us change to State Farm home/auto coverage, with no pressure. I like that they are local as well."
We responded:
"Thank you for the 5 star review! Elli is awesome and I am pleased to hear we were able to help you with your auto insurance and mortgage protection. "
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Dave Boldin

October 24, 2025

5  out of  5
rating by Dave Boldin
"Reached out regarding my auto insurance wasn't recording my information for my CONSIDERABLE DISCOUNT. Which they could have easily ignored and just let my policy expire and result in a huge increase in replication fees and just complete frustration. TRUE HONESTY AND TRUSTWORTHINESS. GO WITH THIS COMPANY."
We responded:
"Wow Dave...this says a lot! Thank you for taking the time to share about our service team. Reviews like this set us apart and keep us #1 in auto insurance in Ohio!"
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Ken Carroll

October 17, 2025

5  out of  5
rating by Ken Carroll
"Wow, I didn't know changing insurance companies would be this easy. John was thorough, answered all my questions, helped me understand various insurance points, and best of all, saved us quite a bit on our insurance for home and auto. I wish I'd done this sooner. Very professional and efficient process."
We responded:
"Thank you Ken for the awesome review of John and our Barberton office! I am grateful for giving us the opportunity to help you with auto insurance, home insurance, and even better...umbrella insurance! This helps us be the #1 insurance provider in the greater Summit county area!"
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Carli Hochadel

September 16, 2025

5  out of  5
rating by Carli Hochadel
"Shane made it incredibly easy to get my family the coverage we needed. He is knowledgeable and was able to answer all of the questions I had. I highly recommend Shane at State Farm for all of your insurance needs!"
We responded:
"Hi Carli! What a great review on Shane and our office! I am so pleased we were able to help you with all of your insurance needs. This review helps us maintain being the best agency in Ohio!"
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Chrissy D

September 9, 2025

2  out of  5
rating by Chrissy D
"I am in the process of looking for a new insurance company. Too many errors with their billing.."
We responded:
"Hello Chrissy, could you please email my office at service@mycitymyagent.com as I am having a hard time locating your policy information? Thank you, Brad Hello Chrissy, this is the first I am hearing of your problem. Billing is handled by our corporate office and I would like to have our team help in any way we can. Could you contact our office so I can be sure to have correct customer information in front of us as we research on your behalf?"
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sherrie UNDERCOFFER

July 9, 2025

5  out of  5
rating by sherrie UNDERCOFFER
"I cannot say enough about state farm , I had some issues with a roofer and state farm walked me thru every step of the way , they were quick on communication getting back to me they were helpful and most of all they were honest , I've heard horror stories about insurance companies and I'm a person that don't like change , but switching to this company was a plus for me , I would tell anyone to do your homework on choosing a insurance and I can honestly say state farm is a honest and fair company , thank you so much for your help and for putting my family first , I would definitely recommend state farm"
We responded:
"Thank you Sherrie for the amazing review! I am glad my team met your expectations and showed how great of a company is State Farm. Reviews like these are what keep us the #1 State Farm agency in Ohio!"
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Grace Mcneeley

June 6, 2025

5  out of  5
rating by Grace Mcneeley
"I had a wonderful experience working with John to get auto insurance! He was thorough and made sure I knew what all of my options were before I made any decisions. He made sure I got an affordable rate with discounts, but that I was still protected and had everything I needed."
We responded:
"Thank you Grace for the great review on our agency and John! He does a great job! I am glad we were able to help you with your auto insurance needs!"
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Chardanay Walker

May 16, 2025

5  out of  5
rating by Chardanay Walker
"I am very satisfied with my policy, it is a major discount from what I was paying as well as more local. I was assisted by John and he gave me comfort/understanding/patience and most importantly satisfaction!! Thank you so much"
We responded:
"Thank you Chardanay for the great review on John and our office! I am so pleased we were able to help you with your auto insurance and renter's insurance. This review helps us be the #1 auto insurance agency in Akron!"
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Madison Kee

April 1, 2025

5  out of  5
rating by Madison Kee
"Great, and easy to work with much more affordable than other options. Alexa was super nice and friendly and made the process easy"
We responded:
"Thank you Madison for choosing us to protect you with auto insurance and renter's insurance! Reviews like these energize Alexa and myself so we appreciate you keeping us the #1 auto insurance agency in Ohio!"
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Teresa Dawson

March 26, 2025

5  out of  5
rating by Teresa Dawson
"Alexa was awesome! She was very patient and explained all options to get me to the best policy for my budget. *****"
We responded:
"Great to hear from you Teresa! Thank you for the 5 star review on Alexa and our office. I appreciate you putting your trust in us for your auto insurance and renter's insurance!"
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Josh Desiato

March 25, 2025

5  out of  5
rating by Josh Desiato
"Alexa was amazing to work with. She was very knowledgeable and helpful getting my policies set up."
We responded:
"Thank you Josh for the great review on Alexa and our office! I appreciate you keeping us #1 in auto insurance, home insurance, life insurance, and health insurance. Placing your trust in us means so much!"
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Steph B

March 11, 2025

5  out of  5
rating by Steph B
"This team was very helpful with our claim during a frustrating incident that wasn't our fault. Recommend them for your insurance needs!"
We responded:
"Thank you for the 5 star review! I am pleased we were able to help you with our dedicated claims team members."
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Connie Pierce

February 21, 2025

5  out of  5
rating by Connie Pierce
"Elli Thomas is the most caring person I've ever talked with about my insurance needs and quotes. She listened to all my needs and problems I have had in the past and present. I feel better now that I have her as my agent. I recommend her at state farm for all your needs car and house. Thank you again!"
We responded:
"Thank you Connie for the kind words and amazing review on Elli and our agency! I am pleased you chose us for your auto insurance needs and look forward to working with you in the future!"
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jan jackson

October 4, 2024

5  out of  5
rating by jan jackson
"Tyler was pleasant to deal with. He was knowledgable and explained options for my policies clearly."
We responded:
"Thank you Jan for the great review! Tyler is awesome and I am so pleased he was able to assist you. We appreciate you keeping us the #1 insurance agency in Ohio!"
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Thomas Stobbs

September 17, 2024

5  out of  5
rating by Thomas Stobbs
"Amazing service super helpful and saved me money highly recommended"
We responded:
"Thank you for great review! We appreciate you choosing us for your auto insurance and life insurance needs. Both of those are so important! Thank you for keeping us the #1 auto insurance agency in Summit County!"
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Nihlya Jordan

August 12, 2024

5  out of  5
rating by Nihlya Jordan
"My first car insurance and I have the best experience with them! Always quick services."
We responded:
"Thank you Nihlya for the great review! We appreciate you choosing us for your auto insurance and keeping us #1 for auto insurance in Summit and Stark counties. "
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Karen Bakita

July 2, 2024

5  out of  5
rating by Karen Bakita
"I am very happy with State Farm Auto insurance ! I did inquire with another insurance company to compare pricing and I am happy to report that the coverage and premium pricing is more than fair! I have been with State Farm for over 35 years and have received excellent service! Thank you for being a good solid insurance company! The office staff at this branch is extremely helpful and answers email and phone calls promptly!"
We responded:
"Thank you Karen for the wonderful review! We value the years of loyalty to State Farm and my office. Thank you for choosing us for your auto insurance, home insurance, and other financial needs!"