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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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April Arganbright

February 25, 2026

5  out of  5
rating by April Arganbright
"I have had the most professional experience with this agent and staff. I requested a quote and the e-mail sent to me was absolutely awesome! Having auto/renters helped the monthly premium and I am saving $80 a month!"
We responded:
"Thank you, April, for sharing your experience with us. It's great to hear that the quote process was smooth and that you're saving $80 a month with your auto/renters policy. We're here to help whenever you need us. "
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T D

February 13, 2026

1  out of  5
rating by T D
"I had to switch insurance because there communication sucks i crashed my car and when i got a new one it took a month of leaving voicemails and texts with no response to switch my insurance I had to go elsewhere because they never got back with me I think it’s funny when I put a 1 star they put not affiliated with our business like why would I leave a review if I wasn’t a customer lol"
We responded:
"Unfortunately we are still unable to identify this individual. You can see from our reviews in both locations this does not add up. We would be happy to help if we could. My initial response was to contact our office so we can verify your contact information. The experience you mentioned is not normal. Please call our office so we can investigate this experience."
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Allan Pena

February 4, 2026

5  out of  5
rating by Allan Pena
"I inquired about a quote for my auto insurance and Elli was prompt, courteous and professional. I also appreciated the fact that she stayed after hours to accommodate my work schedule. You’re the real MVP for that! Thanks again, Elli. I would definitely recommend you to anyone I know shopping for insurance."
We responded:
"Appreciate the 5 star review on Elli and our agency! I am pleased to see she was able to help you with auto insurance! Adding this review helps us maintain the #1 auto insurance position in Ohio!"
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Arizona Phillips

January 16, 2026

5  out of  5
rating by Arizona Phillips
"Started my new auto policy with Elli Thomas over email and then phone, who was very responsive and easy to work with. She made the process very easy and quick! She answered all of my questions and explained everything clearly and concise. Would recommend!"
We responded:
"Thank you Arizona for the 5 star review! I am glad we were able to get you a "great price" and help you secure auto insurance! Elli is awesome which is reflective of your review."
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Andrew McAnalley

January 14, 2026

5  out of  5
rating by Andrew McAnalley
"Elli was very helpful, transparent, and polite. I highly recommend reaching out for any insurance needs. My auto insurance is half the rate it used to be with State Farm!"
We responded:
"I am pleased to hear Elli was able to take care of your auto insurance needs! This review keeps up at the top of people's minds when they think of an auto insurance agency! We appreciate your business."
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Rosie Chapman

January 13, 2026

5  out of  5
rating by Rosie Chapman
"Elli Thomas was so incredibly helpful and kind. She was efficient and fast. More importantly she saved me over $100 a month! I would suggest her and State Farm to anybody!"
We responded:
"Thank you Rosie for the great review! I am so pleased we were able to protect you AND save you money! Elli is awesome and I appreciate you recognizing her. This review is what keep us the #1 agency in Ohio for auto insurance and life insurance!"
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Tammy Riggs

January 8, 2026

5  out of  5
rating by Tammy Riggs
"If I could give my insurance agent, Mr. John McCaw, I worked with more than 5 stars, I certainly would! Being with American Family/Connect (Costco insurance) for my auto insurance since 2019, I was not looking to move insurance companies until I realized how much my insurance went up with them over the last year for no reason. It's not like I got points or tickets. So I dreadfully started looking into quotes from other companies. Still dreading and reluctant to answer the phone when these companies would call, I waited in hopes they would just email me. That's when I received an email from Mr. John McCaw with State Farm insurance. He was absolutely AMAZING to work with and made this entire process so simple! He had everything already prepared and presented it to me beautifully! The process was very easy, and because of that, I had my new policy within minutes! On top of this, I am paying way less for MORE coverage, adding on a rental coverage and an additional driver on my 2020 Lexus RX350 - full coverage! I couldnt wait to get off of work to call American/Connect to cancel my policy! Mr. McCaw was super helpful, made the entire process easy and go seamless! I never enjoy working with insurance companies, but he is someone who I could work with all day, every day! Thank you, John! You truly are the best!!!!"
We responded:
"Hello Tammy, this is the best review I have seen in a long time! John does a great job and truly cares about helping people. This review contributes to us being the #1 auto insurance and renter's insurance agency in Ohio! Thank you so much!"
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Marie Brammer

December 31, 2025

5  out of  5
rating by Marie Brammer
"Absolutely amazing service!!! Came in to see what he could do for me.... and ended up switching.... due to the friendly way that i was treated....to say that John McCaw is relatable is an understatement!! !! And saved me almost $100 a month... with MORE coverage than my other provider!¡ highly recommend"
We responded:
"Thank you Marie for the great review of John and our insurance agency! I am so pleased to see we were able to help with your auto insurance. This review keeps us the #1 auto insurance agency in the Summit county area! Happy New Year!"
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Ken Carroll

October 17, 2025

5  out of  5
rating by Ken Carroll
"Wow, I didn't know changing insurance companies would be this easy. John was thorough, answered all my questions, helped me understand various insurance points, and best of all, saved us quite a bit on our insurance for home and auto. I wish I'd done this sooner. Very professional and efficient process."
We responded:
"Thank you Ken for the awesome review of John and our Barberton office! I am grateful for giving us the opportunity to help you with auto insurance, home insurance, and even better...umbrella insurance! This helps us be the #1 insurance provider in the greater Summit county area!"
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Carli Hochadel

September 16, 2025

5  out of  5
rating by Carli Hochadel
"Shane made it incredibly easy to get my family the coverage we needed. He is knowledgeable and was able to answer all of the questions I had. I highly recommend Shane at State Farm for all of your insurance needs!"
We responded:
"Hi Carli! What a great review on Shane and our office! I am so pleased we were able to help you with all of your insurance needs. This review helps us maintain being the best agency in Ohio!"
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Chrissy D

September 9, 2025

2  out of  5
rating by Chrissy D
"I am in the process of looking for a new insurance company. Too many errors with their billing.."
We responded:
"Hello Chrissy, could you please email my office at service@mycitymyagent.com as I am having a hard time locating your policy information? Thank you, Brad Hello Chrissy, this is the first I am hearing of your problem. Billing is handled by our corporate office and I would like to have our team help in any way we can. Could you contact our office so I can be sure to have correct customer information in front of us as we research on your behalf?"
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Grace Mcneeley

June 6, 2025

5  out of  5
rating by Grace Mcneeley
"I had a wonderful experience working with John to get auto insurance! He was thorough and made sure I knew what all of my options were before I made any decisions. He made sure I got an affordable rate with discounts, but that I was still protected and had everything I needed."
We responded:
"Thank you Grace for the great review on our agency and John! He does a great job! I am glad we were able to help you with your auto insurance needs!"
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Chardanay Walker

May 16, 2025

5  out of  5
rating by Chardanay Walker
"I am very satisfied with my policy, it is a major discount from what I was paying as well as more local. I was assisted by John and he gave me comfort/understanding/patience and most importantly satisfaction!! Thank you so much"
We responded:
"Thank you Chardanay for the great review on John and our office! I am so pleased we were able to help you with your auto insurance and renter's insurance. This review helps us be the #1 auto insurance agency in Akron!"
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Madison Kee

April 1, 2025

5  out of  5
rating by Madison Kee
"Great, and easy to work with much more affordable than other options. Alexa was super nice and friendly and made the process easy"
We responded:
"Thank you Madison for choosing us to protect you with auto insurance and renter's insurance! Reviews like these energize Alexa and myself so we appreciate you keeping us the #1 auto insurance agency in Ohio!"
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Teresa Dawson

March 26, 2025

5  out of  5
rating by Teresa Dawson
"Alexa was awesome! She was very patient and explained all options to get me to the best policy for my budget. *****"
We responded:
"Great to hear from you Teresa! Thank you for the 5 star review on Alexa and our office. I appreciate you putting your trust in us for your auto insurance and renter's insurance!"
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Josh Desiato

March 25, 2025

5  out of  5
rating by Josh Desiato
"Alexa was amazing to work with. She was very knowledgeable and helpful getting my policies set up."
We responded:
"Thank you Josh for the great review on Alexa and our office! I appreciate you keeping us #1 in auto insurance, home insurance, life insurance, and health insurance. Placing your trust in us means so much!"
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Steph B

March 11, 2025

5  out of  5
rating by Steph B
"This team was very helpful with our claim during a frustrating incident that wasn't our fault. Recommend them for your insurance needs!"
We responded:
"Thank you for the 5 star review! I am pleased we were able to help you with our dedicated claims team members."
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Connie Pierce

February 21, 2025

5  out of  5
rating by Connie Pierce
"Elli Thomas is the most caring person I've ever talked with about my insurance needs and quotes. She listened to all my needs and problems I have had in the past and present. I feel better now that I have her as my agent. I recommend her at state farm for all your needs car and house. Thank you again!"
We responded:
"Thank you Connie for the kind words and amazing review on Elli and our agency! I am pleased you chose us for your auto insurance needs and look forward to working with you in the future!"
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jan jackson

October 4, 2024

5  out of  5
rating by jan jackson
"Tyler was pleasant to deal with. He was knowledgable and explained options for my policies clearly."
We responded:
"Thank you Jan for the great review! Tyler is awesome and I am so pleased he was able to assist you. We appreciate you keeping us the #1 insurance agency in Ohio!"
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Thomas Stobbs

September 17, 2024

5  out of  5
rating by Thomas Stobbs
"Amazing service super helpful and saved me money highly recommended"
We responded:
"Thank you for great review! We appreciate you choosing us for your auto insurance and life insurance needs. Both of those are so important! Thank you for keeping us the #1 auto insurance agency in Summit County!"
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Nihlya Jordan

August 12, 2024

5  out of  5
rating by Nihlya Jordan
"My first car insurance and I have the best experience with them! Always quick services."
We responded:
"Thank you Nihlya for the great review! We appreciate you choosing us for your auto insurance and keeping us #1 for auto insurance in Summit and Stark counties. "
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Karen Bakita

July 2, 2024

5  out of  5
rating by Karen Bakita
"I am very happy with State Farm Auto insurance ! I did inquire with another insurance company to compare pricing and I am happy to report that the coverage and premium pricing is more than fair! I have been with State Farm for over 35 years and have received excellent service! Thank you for being a good solid insurance company! The office staff at this branch is extremely helpful and answers email and phone calls promptly!"
We responded:
"Thank you Karen for the wonderful review! We value the years of loyalty to State Farm and my office. Thank you for choosing us for your auto insurance, home insurance, and other financial needs!"
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Beth S

June 20, 2024

5  out of  5
rating by Beth S
"My family and I are new to State Farm and what a wonderful experience. Elli who we worked with at State Farm was so sweet and helpful. Elli took the time to go through our old policy and then made sure we got what we needed for our leases and then gave us a way better quote on auto. We couldn’t believe how much coverage we are getting with a lower rate. Elli made this whole situation stress free and no worries. Elli took care of everything and we had to do nothing. It was simple quick and easy! Elli answered all of our emails and was so patient with us. Elli made our experience a wonderful one and I am really glad we made this change. Thank Elli and State Farm!"
We responded:
"Thank you Beth for the amazing review on Elli! She is becoming a rock star very quickly and I appreciate you choosing us for your auto insurance and home insurance. Thank you for also keeping us the #1 choice for insurance in Stark and Summit counties!"
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Anthony Miller

June 5, 2024

5  out of  5
rating by Anthony Miller
"Sierra was super pleasant on the phone to help change around multiple aspects of my coverage for home and auto insurance. Honestly, I haven't had this level of customer service in years! Got a way lower rate than I expected to top things off. Definitely a great reason to go State Farm over others."
We responded:
"Thank you Anthony for the amazing review! Sierra is awesome and always willing to help! I appreciate you choosing us for your auto insurance and home insurance needs. Looking forward to continuing to protect your family!"
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krystina kuhn

May 15, 2024

5  out of  5
rating by krystina kuhn
"I absolutely love State Farm especially the customer service I have received from Brad as my agent as well as sierra. I made a mistake on my policy as a new member and I was panicking 100% expecting to be told the change could not be fixed but I received a reply instantly stating it could and would be fixed and they would update me with my new ID cards. My husband has gone through State Farm for years and I never wanted to switch thinking I was saving so much and gaining years with progressive but my bill has always been high no matter how many years of good driving I’ve done and so State Farm was significantly cheaper over 100$ cheaper for me and I’m even working on bundling my home insurance. Love this company and my agents !"
We responded:
"Krystina, your words mean so much to our team! I appreciate you taking the time to leave such a wonderful review. Thank you for choosing us and making us the #1 choice for life, auto, and home insurance!"